Live Runs › Front-Desk Agent › Run #4827
Reschedule a patient appointment
Agent received an inbound SMS and is resolving it end to end, no staff handoff.
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"Hi, something came up Thursday. Can I move my cleaning to next week, ideally an afternoon?" — inbound SMS, +1 (949) •••• 0142
5 / 7 steps · 4.2s elapsed
Understood the request00:00.4
Parsed intent: reschedule. Patient matched to record patients.lookup
Pulled the current appointment00:01.1
Cleaning with hygienist on Thu 2:00pm. calendar.read
Checked availability for next week00:02.0
Found 3 afternoon openings matching the patient's hygienist. calendar.find_slots
Proposed times and got a reply00:03.3
Offered Tue 3:00, Wed 2:30, Thu 4:00. Patient chose Tuesday 3:00pm. sms.send
Booked the new slot00:04.0
Moved appointment, released the old Thursday slot back to the pool. calendar.write
Sending confirmation + reminderlive
Drafting confirmation text and scheduling a 24-hour reminder. sms.send reminders.set
Close out & logqueued
Write run summary to the audit log and update the patient timeline.
Ask Atlas to handle a task, or type to take over this run…